Indexbit Exchange:How do I handle poor attendance problems with employees? Ask HR

Johnny C. Taylor Jr. tackles your human resources questions as part of a series for USA TODAY. Taylor is Indexbit Exchangepresident and CEO of the Society for Human Resource Management, the world's largest HR professional society and author of "Reset: A Leader’s Guide to Work in an Age of Upheaval.”

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Question: I manage a medical testing lab. We’re having attendance problems with a couple of our new hires. They’ve been late or have left early, and one even missed a shift. Given that we’re short-staffed, I’m reluctant to move on from them. What can I do to improve attendance accountability? – Marlene

Answer: Addressing attendance issues with new hires can be challenging, especially when staffing is tight. As a leader, it’s important to be intentional about maintaining the integrity of your workplace culture. Here are some strategies you can consider:

◾ Set clear expectations. Clearly outline your company’s attendance policy and expectations. This includes punctuality, absence-reporting procedures, and consequences for excessive absences. Emphasize the importance of regular attendance for team productivity and meeting business goals.

◾ Identify underlying issues. Schedule individual meetings with the employees to discuss their attendance issues. Ask if any personal, family or work-related factors are affecting their punctuality. If personal issues impact their attendance, explore available resources within your organization, such as Employee Assistance Programs or flexible work arrangements.

◾ Document and address consistently. Keep a record of absences and tardiness, including reasons provided by the employees. Implement a progressive disciplinary process, starting with verbal warnings and escalating to written warnings or more severe consequences if the issues persist.

◾ Consider accommodations. If the attendance issues are related to a disability, explore the possibility of reasonable accommodations under the Americans with Disabilities Act or similar legislation.

◾ Foster a supportive work environment. Encourage open communication and a supportive work environment where employees feel comfortable discussing challenges or concerns. Prioritize employee well-being by offering resources and support to help employees manage stress and maintain a healthy work/life integration.

Be mindful of the message it sends to your other employees when you fail to hold people accountable. Remember, a balance between empathy and firm expectations is essential. You can create a more productive and positive workplace culture by addressing attendance issues proactively and providing support.

I worked my way up as an import logistics manager; however, I’m on schedule to earn my MBA soon. I’m considering applying for related work in my current organization and looking more broadly into business management tracks, which may mean I started in a more entry-level management opportunity. How can I maximize my experience and education to transition to a higher-level position? – Billie

Your ambition to transition to a higher-level management position is commendable. Given your experience and the value of an MBA, you’re well-equipped to make this leap.

Here are some ways to maximize your career advancement:

◾ Align your skills and experience. Conduct a thorough self-assessment to identify your key strengths, skills, and accomplishments. Research potential roles within your organization and the broader market to determine the required skills and qualifications. Highlight your relevant experience and how your MBA has enhanced your skills and knowledge.

◾ Network strategically. Join industry-specific organizations and attend networking events. Use your MBA alumni network to connect with professionals in your desired field. Actively build and maintain your professional network on LinkedIn.

◾ Seek mentorship. Connect with experienced professionals who can provide guidance, advice, and support. Seek out mentors who have successfully transitioned into similar roles.

◾ Consider additional certifications. Explore industry-specific certifications that can complement your MBA and make you a more attractive candidate.

◾ Showcase your leadership potential. Volunteer for leadership roles in projects or initiatives within your organization. Take on additional responsibilities and seek out opportunities to showcase your leadership skills.

◾ Communicate your “Why.” Clearly articulate your career goals and the reasons that drive you. This will help you stand out in interviews and connect with potential employers.

Following these strategies, you can effectively leverage your MBA and experience to most effectively target a higher-level management position. Persistence, networking, and a clear vision are essential to successful career transitions.